How to contact us
The laboratory is open from Monday to Friday, from 9.30 a.m. to 6.00 p.m., no break. Visitors are kindly requested to announce their arrival by calling the Administrative Office of Masterstones Gemological Center.
Needed documents at check – in time
When delivering documents to be analyzed, you’ll be asked to show a valid ID paper and your fiscal code, aimed at the invoice issue.
Safety and anti–fraud measures
For safety reasons, at check – in time, the delivered object will undergo a preventive analysis and precision weight in order to univocally verify the object identity. Check – in areas are distance controlled from an outside operation room. Registered shots are filed for thirty days and then destroyed
Analysis document will be issue 24/48 hours after delivery. For further express or urgent services, the Gemological center foresees the issuance of a “Gem – Express” service and total analysis price will raise by 50€ ensuring an intervention within 8 hours.